FAQ
Frequently Asked Questions
How can I access the services on Dron (https://stampdutyandpropertyregistration.com/)? To access Dron’s services, you need to subscribe to one of our consultation or documentation service plans. Once subscribed, you can log in to the website using a smartphone, tablet, or computer with an active internet connection.
For the best experience, we recommend using a device that meets the following technical specifications:
Operating System:
Windows 10 or newer
macOS 10.12 or newer
Android and iOS (latest versions recommended)
Browsers:
Chrome, Edge, Opera, Firefox (latest versions)
Safari (macOS and iOS)
Hardware:
Processor: 2GHz or above
Minimum 2GB of RAM
Screen Resolution: 1024×768 or higher
Broadband Internet: 1Mbps or higher
Keyboard, mouse, or compatible pointing device
Can I download property registration documents for offline use? Yes, once your property documents are processed and approved, you will receive a downloadable version in your account. However, draft documents and consultation materials remain securely accessible online only.
Can I access services on multiple devices simultaneously? No, simultaneous access on multiple devices is not allowed. Once logged in on one device, any other device using the same credentials will be blocked. You can, however, access your account from any device by logging in one at a time.
Please note, sharing accounts or credentials is against our policy. We track IP addresses, and if account sharing is detected, we reserve the right to suspend your account.
What does ‘does not auto-renew’ mean? Our server does not store payment information, so your subscription does not renew automatically. Once your plan expires, you can choose to renew by manually selecting and paying for a new plan.
Can I cancel my service plan before it expires? No, your plan will automatically expire at the end of the chosen validity period. Early cancellation is not available.
Can I get a refund if I discontinue my plan early? No, refunds are not available for early discontinuation of a service plan.
Can I copy or screenshot legal documents from the website? No, copying or screenshotting content from our website is strictly prohibited. This action violates our terms of service and may result in your account being suspended. We offer sample documents for review before purchasing to ensure they meet your needs.
Can I upgrade my monthly plan to an annual plan? Yes, if you choose to upgrade to an annual plan, we will credit the amount you paid for the monthly plan towards the annual subscription. You only need to pay the difference.
Have more questions?
Contact Us